Privacy Policy

PART 1 – ABOUT THIS POLICY

1.1 Purpose

BIBIVOX Speech Pathology (“BIBIVOX”, "we", "us", or "our") is committed to protecting the privacy of personal information we collect and hold about individuals.

BIBIVOX complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other privacy laws that govern how private sector health service providers handle personal and health information. This Privacy Policy explains how BIBIVOX manages the personal information we collect, use, and disclose.

PART 2 – HOW BIBIVOX SPEECH PATHOLOGY HANDLES YOUR PERSONAL INFORMATION

2.1 Legal Obligations

To provide the health care services you have requested, BIBIVOX needs to collect and use your personal information. If you provide incomplete or inaccurate information, or withhold personal or health information, we may not be able to deliver the services you seek.

2.2 What Information Does BIBIVOX Collect?

We only collect the information necessary for the specific function or activity we are carrying out. This includes your name, date of birth, address, health fund details, and information about your health and family history. We require this information to assist our speech pathologists in diagnosing and treating you.

2.3 How Does BIBIVOX Collect Health Information?

We typically collect your health information directly from you. Occasionally, we may need to gather information from a third party, such as a relative or another health service provider.

2.4 How Does BIBIVOX Use Your Information?

BIBIVOX uses your personal information for the purpose for which it was collected. This includes providing speech pathology services, managing our relationship with you, and contacting you regarding your care. We may also use your information for other purposes permitted under the Privacy Act 1988.

Who Might We Disclose Your Information To?

We may disclose your information to the following individuals or entities:

(a) Other Health Professionals
Your personal information will generally only be used by the speech pathologist involved in your care. However, your care may involve multiple health professionals, such as other speech pathologists, occupational therapists, or psychologists. We may disclose your information to these professionals as part of your care.

(b) The Referrer
BIBIVOX will usually send a discharge summary to your referring medical practitioner following discharge or as required for your care. If you do not wish us to provide a copy of your discharge summary to the referrer, please inform us.

(c) Relatives, Guardians, Close Friends, or Legal Representatives
We may provide information about your condition to your parent, child, other relatives, close personal friends, or guardians unless you inform us otherwise.

(d) Other Uses and Disclosures
To provide the best environment for your treatment, we may also use or disclose your personal and health information for:

  1. quality assurance processes, accreditation, audits, risk and claims management, patient satisfaction surveys, and staff education and training;

  2. invoicing, billing, and account management;

  3. liaising with your health fund, Medicare, or the NDIS, and providing information to verify treatment; and

  4. sending standard reminders, such as for appointments and follow-up care, via text message and/or email.

(e) Other Uses with Your Consent
With your consent, we may use your information for other purposes, such as marketing or research. Without your express consent, we will not use your information in this way and will not disclose your personal information outside Australia.

2.5 Access to and Correction of Your Health Information

You have the right to access the personal and health information we hold about you and to request amendments if you believe it is inaccurate. If we do not agree to change your records, you may provide a statement of the requested changes, which we will attach to your record. To obtain access to or request changes to your health record, please contact our Privacy Officer (details below).

2.6 Data Quality

BIBIVOX Speech Pathology will take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date.

2.7 Data Security

BIBIVOX will take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We will destroy or permanently de-identify any information we no longer need, provided we are not required by law to retain it.

2.8 What to Do If You Have a Complaint About Privacy Issues

If you have questions or comments about this Privacy Policy, if we do not agree to provide you with access to your personal information, or if you have a complaint about our information handling practices, you can contact our Privacy Officer using the details below. We will promptly review your complaint and provide a response.

2.9 Contact Us

By letter:
Privacy Officer
BIBIVOX Speech Pathology
PO Box M15

MISSENDEN ROAD NSW 2050

By email:
hilana@bibivox.com

By phone:
0481 81 00 63

PART 3 – HOW BIBIVOX SPEECH PATHOLOGY HANDLES YOUR PERSONAL INFORMATION WHEN YOU VISIT OUR WEBSITE

This section explains how we handle personal information collected from our website: www.bibivox.com. This Privacy Policy applies to your use of our website and any facilities therein.

3.1 Collection

When you use our website, we do not attempt to identify you as an individual user and will not collect personal information unless you provide it to us. We may collect personal information through online forms or emails, such as when you:

  • Submit a general inquiry via our contact page

  • Register for e-Newsletters

  • Send a written complaint or inquiry to our Privacy Officer

When you use our website, our Internet Service Provider (ISP) may record and log statistical information about your visit, including:

  • your computer address;

  • your top-level domain name (e.g., .com, .gov, .org, .au);

  • the date and time of your visit;

  • the pages and documents you access; and

  • the browser you are using.

3.2 Cookies

A "cookie" is a device that allows our server to identify and interact effectively with your computer. Cookies do not identify individual users but identify your ISP and browser type.

This website uses temporary cookies, which are destroyed when you close your browser. Personal information, such as your email address, is not collected unless you provide it. We do not disclose domain names or aggregate information to third parties other than agents who assist us with this website and who are under confidentiality obligations.

3.3 Links to Third Party Websites

We may create links to third-party websites. We are not responsible for the content or privacy practices of websites linked from our site.

3.4 Use and Disclosure

We will use any personal information collected via our website in accordance with this Privacy Policy.

Last updated November 2024